1. Definitions

• Contractor – an individual conducting business activity, a legal entity, or an organizational unit without legal personality, entering into a purchase agreement with the Seller for purposes directly related to business, professional, or other activity.
• Seller – Levent Dincer, operating the online store fabrykaemocji.com, and party to the sales agreement with the Contractor.
• Parties – the Seller and the Contractor.
• Product – the item sold, in particular custom-printed products.

2. Filing a Complaint

• Complaints regarding purchased products must be submitted electronically to: info@fabrykaemocji.com
• Complaints must be made in writing within 7 days of the Product’s delivery to the Contractor.
• In case of a complaint related to delivery delays, the Contractor must inform the Seller within 7 days from the date the delivery was due according to the agreement.
• Failure to submit a complaint within the above period is considered a waiver of claims.
• If a delivery delay is caused by factors beyond the Seller’s control (e.g., courier services, force majeure), the Contractor is obliged to accept the Product and complete payment.

3. Scope of Responsibility

• The Seller’s liability under warranty is excluded for B2B agreements.
• The Seller is responsible only under any expressly provided quality guarantee.
• Complaints cannot concern the type or quality of paper if these parameters were previously approved by the Contractor.

The Seller is not responsible for:

• errors in graphic files provided by the Contractor,
• color differences resulting from printing technology (CMYK vs RGB),
• defects resulting from an approved design.

4. Formal Requirements for Complaints

To process a complaint, the Contractor must:

• Provide the original VAT invoice or delivery document,
• Submit a written description of the complaint with justification.
• Complaints must be submitted no later than 7 days from the Product’s delivery date; otherwise, they will be considered invalid.

5. Complaint Resolution

1. If a complaint is accepted, the Seller may, at its discretion:

• Correct the defect in the Product,
• Deliver a defect-free Product,
• Propose a reduction in payment for the defective Product.

       2. The Seller is not responsible for non-performance or improper performance caused by force majeure, including but not limited to fires, floods, wars, strikes, epidemics, embargoes, supply interruptions, energy shortages, or decisions of public administration authorities.

6. Final Provisions

• We strive to ensure that the complaint process is efficient and fair. Each submission is individually assessed, and our goal is to find the best possible solution.
• For questions or concerns regarding complaints, please contact: info@fabrykaemocji.com

Thank you for your trust and cooperation.